Our series of book recommendations to empower talent and fuel brands.

Why Perpetual recommends it
Outrageous Empowerment, by Ron Lovett, tells the real story of how he grew a small Atlantic Canadian security company into a national player by handing genuine decision-making power to frontline employees, rather than concentrating it at the top the way most companies in his industry did. The subtitle, giving employees their brains back, captures the book’s core provocation directly.
Lovett is candid about how uncomfortable this was for him personally as a founder. Empowerment meant tolerating decisions he wouldn’t have made himself, and resisting the urge to swoop in and fix things every time an employee’s call looked risky. He argues that most companies claim to want empowered employees while actually building systems, approvals and hierarchies that make empowerment functionally impossible.
The book is at its most useful when Lovett describes the specific mechanics of how he built this into the business: clear guardrails rather than open-ended freedom, transparent financials so frontline staff understood the real trade-offs of their decisions, and a genuine tolerance for the mistakes that come with real autonomy.
We like recommending this book because it makes empowerment concrete rather than aspirational, showing exactly what leaders have to give up, and build instead, to make it real.
- Most companies claim to want empowerment while building systems that quietly prevent it
- Real empowerment requires clear guardrails, not just an absence of rules
- Leaders have to tolerate decisions they personally wouldn’t have made
- Transparency about the business helps frontline employees make genuinely good calls
A useful audit is listing the last five decisions frontline employees had to escalate upward, and asking honestly whether they actually needed to.
We give this book three and a half out of five stars.