On July 18th, Perpetual hosted a sold-out leadership event at the beautiful Edrington USA head offices in New York. The event brought together more than 50 senior professionals across industries to engage in a conversation that feels more urgent than ever: how do we lead through uncertainty, not just to survive, but to build stronger, more human, more high-performing cultures?

Our panel for the Leading Through Uncertainty event, was moderated by Perpetual’s own Steve Morrissey and featured five exceptional leaders:
- Charles Gibb – CEO of WhistlePig Whiskey
- Laura McKenna – Senior Director at Perpetual and former Army officer
- Karina Delgado – VP, Head of HR for the Americas at Edrington
- Noreen Naroo Pucci – Global Chief Product Officer at Merrell
- Craig Sloan – CEO at Playfly Sports
The panelists brought depth and candor to the conversation, reflecting on leadership across industries, sectors, and stages of growth. Each question was designed to probe not just what leaders do during uncertain times, but how they think, what they prioritize, and how they create the conditions for others to thrive.
After brief introductions and a framing of Perpetual’s mission, to build and cultivate human-centric, high-performance cultures through our proprietary t3® framework, the conversation got underway. What emerged was a rich, multidimensional discussion centered around five key leadership insights:
coherence, not control, is the antidote to uncertainty
When the ground feels unsteady, many leaders instinctively reach for more control—more sign-offs, more process, more oversight. But the panel was quick to challenge that impulse. The true antidote to uncertainty isn’t control; it’s coherence.
Coherence means shared understanding: of purpose, priorities, decision rights, and values. It’s what allows a team to operate with confidence even when the path isn’t fully visible. It creates the conditions for agility without chaos.
“People will accept change—even hard change—if they understand why,” said Karina Delgado. “Without narrative coherence, you lose trust—and momentum.”
Across the panel, there was agreement that leaders must take responsibility for establishing and maintaining this coherence. That means communicating often, contextualizing decisions, and ensuring that the “why” behind strategic shifts is never assumed—it’s made explicit.

culture is not a vibe, it’s your operating system
Too often, culture is treated as an aesthetic or afterthought—something separate from strategy. But every panelist reinforced a different truth: culture is the engine. It’s the operating system that determines how work gets done, how people behave, and how quickly organizations can adapt and grow.
“Culture either accelerates you or slows you down,” said Charles Gibb. “At WhistlePig, we make it a competitive advantage by making it deliberate.”
Charles described how a strong, values-driven culture at WhistlePig fuels innovation, alignment, and energy—from the distillery floor to the C-suite. It’s not a mood; it’s a method.
The panel emphasized that culture doesn’t just happen. It must be designed, reinforced, and measured. Rituals, language, incentives, hiring practices—these are the levers that shape culture, and leaders must be intentional about how they use them.
This aligns with Perpetual’s core belief: high-performance cultures are not accidental. They’re the product of disciplined design, embedded values, and leadership behavior.

belonging is a prerequisite for performance
If culture is the engine, then belonging is the fuel. The panel was clear: psychological safety isn’t just a feel-good metric. It’s a core enabler of innovation, speed, and resilience.
When people feel safe to speak up, challenge assumptions, and be their full selves at work, performance accelerates. Trust isn’t a nice-to-have—it’s a performance imperative.
“Belonging is what turns good teams into great ones,” said Laura McKenna. “Without it, there’s too much second-guessing. With it, people act.”
Laura reflected on the military principle of absolute trust among teammates—and how that same principle applies in boardrooms, startups, and everywhere in between. Without trust, people hesitate. With trust, they move.
Karina added that belonging must be built intentionally—especially in hybrid or distributed environments. Leaders must work harder to foster inclusion, create equitable visibility, and engage the quiet voices.
This directly connects to Perpetual’s t3® framework, where belonging is one of six core attributes of high-performing teams. When people feel they matter, they contribute more fully. And when every voice counts, the organization gets stronger.

alignment is a daily leadership act
In strategy sessions, alignment is often presented as a one-and-done milestone. But the panel reframed it as a continuous, daily practice—one that requires real leadership attention and action.
“You don’t need consensus,” said Craig Sloan. “You need commitment. That only happens when leaders make the time to align their teams around what matters most.”
The panel discussed how alignment isn’t about everyone agreeing on every detail. It’s about shared commitment to the mission, clarity on roles and decisions, and a unified understanding of what “success” looks like.
Craig underscored that misalignment isn’t always visible—but it’s costly. It shows up in delays, rework, disengagement, and missed opportunity. Alignment, when done right, is both a strategic advantage and a cultural asset.
For leaders, this means embedding alignment into rhythms—regular check-ins, real-time course corrections, clear goal cascades, and transparent decision-making processes.
leaders shape culture through behavior, not words
While vision statements and values posters have their place, the panel made it clear that leadership credibility is earned through consistent, visible behavior.
What leaders model—what they tolerate, reward, or ignore—shapes the culture more than any communication campaign ever could.
“If you want courage, you need to show vulnerability first,” said Noreen Naroo-Pucci. “People watch how you lead more than what you say.”
Noreen spoke about the power of behavioral modeling in early-stage, fast-moving organizations. In cultures where speed is prized, leaders must be especially disciplined about how they show up—because people will follow that lead.
From being transparent about tough calls, to admitting when they’re wrong, to asking for help—leaders set the tone not just for performance, but for humanity at work.
This mirrors the heartbeat of Perpetual’s approach: high-performing teams are not powered by perfection. They’re powered by authenticity, clarity, and care. And those qualities start at the top.

a conversation that continued well beyond the panel
As the formal discussion wrapped, the room stayed full. Conversations spilled into the networking hour with guests connecting over shared challenges, fresh ideas, and new partnerships. There was a palpable sense of energy and purpose—a recognition that leadership, done well, is both an opportunity and a responsibility.
Events like these are part of Perpetual’s broader mission to support leaders in building the teams, cultures, and systems that unlock sustained excellence. Our work is grounded in the belief that human-centric and high-performance are not opposites; they are interdependent.
Through our proprietary t3® framework, we help clients measure, design, and deliver the attributes of high-performing teams: “the right stuff,” clarity & alignment, empowerment, belonging, agile execution, and togetherness. These aren’t buzzwords they are actionable, measurable drivers of organizational health and growth.
Our gratitude to Charles, Laura, Karina, Noreen, and Craig, for showing up with candor, generosity, and real insight. And to every guest who brought their full selves to the evening, we’re better for your presence and perspective.
We look forward to what comes next. Because uncertainty isn’t going away. But with the right leadership, the future can be stronger, clearer, and more human than ever.
Let’s keep leading…together.

want to learn more about leadership development?
If you’re looking to take the next step in developing leadership at your company, Perpetual can help.
Perpetual is a transatlantic talent advisory firm specializing in building and cultivating human-centric, high-performance cultures through transformational initiatives. Founded in 2013 and with offices in Connecticut, New York and Paris, Perpetual serves clients across North America and Europe.
Perpetual offers a suite of services centered around its proprietary team-to-tribe (t3®) framework, designed to enhance organizational health and performance:
- Executive Search: Connecting clients with top-tier external talent through a retained search practice.
- Leadership Development & HR Advisory: Tailored programs focusing on self-leadership, results leadership, culture leadership, and people leadership, including assessments and coaching.
- Strategy & Culture Labs: Aligning strategy, structure, and talent through interventions like strategic planning programs, team dynamics analysis, mission development, and culture design.
- Executive Coaching: Targeted coaching engagements aimed at elevating leadership capacity and driving meaningful behavioral change.
- Talent Assessment: Utilizing tools to assess current talent and identify future needs, ensuring alignment with organizational goals.
Perpetual’s approach is characterized by a commitment to cultural agility, integrity, and delivering impactful results tailored to each client’s unique context. Their team comprises practitioners with real-world leadership experience, enabling them to design and implement multi-dimensional transformation programs effectively.